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CMCSupplies is based in the UK and supplies retail household, gifts, electronic goods, toys and clothing.

Our ranges are added to on a regular basis and we offer many items from some of the major suppliers and designers. Our aim is to supply good quality items at a fair price with a fair markup for our company.

Shipping

Standard posting and packaging is based on the weight of the order (grams) and will show in the order details before payment is required. We ship to most of the countries in the world - and will add more as reliable carriers become available.

Stock Levels

Our stock is updated daily and items will be removed from sale when numbers are low. Should an item be out of stock we will let you know and give you the opportunity to either cancel your order or ship the items in stock with the out of stock one to follow when available (at no extra cost to you of course)

Secure Ordering and Payment

We accept all major credit and debit cards via secure servers. Your payment card details are not given to CMC Supplies and we cannot access them via the payment processor who simply confirms to us that the details supplied have been verified and the address is confirmed.

Chargebacks / Online Fraud

Unfortunately sometimes a payment processor will advise that not all the details supplied match what is held on databases and that the order may be a higher risk than normal.

When this is the case we may refund the order or process the order but there will be a delay of 7-14 days before shipment to allow for any notifications from card issuers. We regret the impact on genuine orders but due to the high costs we incur in chargebacks and online fraud we tend to err on the side of caution.

Returns

If you wish to return an item you must advise us within 14 days of receiving the order and include a reason for the return. Once you have notified us you should return the item within the next 14 days. Please note that we do not cover postage costs and it is recommended that items are returned via Recorded or tracked mail to ensure safe receipt. All non-faulty returns must be in original condition and include all original item packaging. Upon receipt the item will be checked and your refund processed within 14 days.

We are an established business, have pride in our quality products and aim to provide a happy purchase experience - we are happy to answer any questions before, during and after sales - we can be reached at sales@cmcsupplies.com

These terms do not affect your statutory rights as a customer.
Last Updated: 19 Oct 2017 08:17:29 PDT home  |  about  |  terms  |  contact
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